Effective Date: [28th August, 2025]

Thank you for shopping at Imani Aesthetic Clinic. We are committed to providing high-quality skincare and aesthetic products. Please read our refund and return policy carefully before making a purchase.

1. Eligibility for Returns

Due to the nature of skincare and cosmetic products, we only accept returns under the following conditions:

  • The item is unused and unopened
  • The product is in its original packaging
  • The return request is made within 7 days of delivery
  • The item was delivered damaged, defective, or incorrect

For hygiene and safety reasons, we cannot accept returns of opened or used skincare products.

2. Damaged or Incorrect Items

If you receive:

  • A damaged product
  • A defective item
  • The wrong product

Please contact us within 48 hours of delivery with:

  • Clear photos of the item
  • Your order number
  • Description of the issue

We will review and either:

  • Send a replacement, or
  • Issue a refund (if replacement is unavailable)

3. Non-Refundable Items

The following are not eligible for refund:

  • Opened or used skincare products
  • Products damaged due to misuse
  • Sale or discounted items (unless defective)
  • Products purchased more than 7 days ago

4. Refund Process

Once your return is approved:

  • The product must be returned to us
  • After inspection, we will notify you of approval

If approved, refunds will be processed to your original payment method within 5–10 business days.

Please note that payment processing times may vary depending on your bank.

5. Shipping Costs

  • Original shipping fees are non-refundable.
  • Customers are responsible for return shipping costs unless the product was defective or incorrect.

6. Order Cancellations

Orders may only be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled.

7. Contact Us

To request a return or refund, contact us at:

Email: info@imaniaestheticclinic.com
Website: https://imaniaestheticclinic.com, https://shop.imaniaestheticclinic.com

Please include your order number in all correspondence.